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Terms & Conditions

This short-term rental agreement is concluded between Inspira Stays - a trading name of YNG Property Group Ltd as the Host and the Guest as of the date set forth as follows. The terms and conditions of your stay are presented below. 

Contents:
1. Rental Parties
2. Occupancy
3. Rental Property
4. Rental Period
5. Booking and Extending
6. Rental Fees
7. Payment
8. Security Deposit
9. Cancellation Policy
10. Rental Rules & Restrictions
11. Fair Usage Policy
12. Property Condition
13. Personal Properties
14. Other Clauses
15. Acceptance of Terms

(1) Rental Parties
The Host:
YNG Property Group Ltd - trading as Inspira Stays, residing at International House, 61 Mosley Street, Manchester, M2 3HZ, provides accommodation in two separate ways: 
  • As a principal, through rent-to-rent management, where the Host enters into a guaranteed rent management agreement with the Owners and lets the accommodation on to the end-user; 
  • As an agent for the property Owners, where an agency relationship exists, the rental arrangements are made on behalf of the Owners for the “Property” stated on the booking confirmation email. The contractual relationship is directly between the Owner and the Guest. 

The Guest:
All customers renting the property from the Host are hereafter referred to as the “Guests” or the “Guest”. The Guest(s) are obliged to provide their full names.

(2) Occupancy 
The Guest is responsible for ensuring that the property is not occupied by more people than is stated on the Guest’s booking confirmation email. The host reserves the right to refuse admittance to the property if it feels this condition is likely to be breached. In this case, no paid funds will be returned. The full Security Deposit will be retained, and the relevant public authorities will get informed.

(3) Rental Property
The address and location of the property: Property Address
A list of all amenities, appliances, etc.: Property Amenities

(4) Rental Period
The rental period commences at Check-in Time on the “Arrival Date” and ends at Check-out Time on the “Departure Date”. This rental period comes into effect unless different check-in and check-out times have been agreed upon, in which case the latter shall define the rental period. This period is hereafter referred to as the “Rental Period”. 
  • The Rental Period dates will be stated on the reservation confirmation email provided to the Guest at the time of booking and cannot exceed unless correctly Extended with the Host in accordance with the clauses regarding this below. The Guest will be liable for any cost, of whatever nature, incurred due to an unauthorised extension.
  • Arrangements may be possible for a later check-in or check-out, but this is subject to prior arrangements and an additional fee. If there is any delay in vacating the property beyond the agreed time, a full day’s rental is charged to the Guest.

Note: This Agreement applies to the Guest’s stay from the “Arrival Date” to the “Departure Date”, but also to any other dates that may be included if the reservation is changed.

(5) Booking and Extending
All bookings can be placed either through: The Host’s Secure Website/Email/Phone No(s) or a 3rd party website on which the Host holds an authorised listing.

Extensions to existing should be made directly with the Host by contacting them via Phone or Email.

Availability for a booking or extension cannot be guaranteed at any point, until full Payment has been made, and is constantly subject to change, as an alternative booking or set of blocked dates may take place at any point and without warning.

(6) Rental Fees
All prices are quoted in GBP; unless otherwise specified, the prices quoted include VAT at the prevailing rates if applicable. All prices are based on individual nightly rates prevailing at the time of quotation and may be subject to change. Booking extensions cannot be guaranteed at the same rate as the original booking, as prices vary daily and may go up or down.

Monthly Pricing
Where monthly figures are displayed or quoted, these are based on an average nightly rate and average length of month. The nightly rate always precedes and dictates the specific price of the booking depending on the number of nights booked, meaning that some monthly periods may be more expensive than others due to variations in the number of nights within a given month. Monthly discounts, when available, apply to bookings of 28 nights or longer and are discounted off the full nightly rates. These discounts do not apply to cleaning fees, which remain fixed per property.

Unless otherwise specified, the prices quoted for all properties include utilities and taxes. Any extra charges are at the Host's discretion.

Please note that check-ins before check-in time and check-outs after check-out time are subject to availability only and will carry an additional charge when granted.

(7) Payment
The full price of the booking is due at the time of booking unless stated otherwise. Payment for bookings must be completed online to secure the reservation. If this is not received on time, the Host reserves the right to cancel the booking and charge the full value of the booking to the Guest.

Payment for bookings may be made by one of the following methods:
  • Payment by credit/debit card through the Host's secure online portal is the preferred option for all bookings.
  • Should the above not be possible for any reason, despite numerous attempts, payment can be made via Bank Transfer (BACS) by contacting the Host immediately by Phone or Email. The Host still reserves the right to cancel the booking at any point until full payment is received.

Cash, cheque or any other forms of payment are strictly not acceptable.

(8) Security Deposit
The guest agrees to pre-authorise a Security Deposit of £250 which will be frozen for the duration of their stay. The Security Deposit is made through a card pre-authorisation, this means the money is NOT taken from the Guests bank account, but just FROZEN for the duration of the stay. The card to be used for the Security Deposit should be assigned immediately after making Payment for the Booking, but no later than 24 hours after making the Booking. Should this not work or not be possible for any reason, despite numerous attempts, the Security Deposit can be made via a Bank Transfer (BACS). This must be done immediately upon failure to authorise or assign a card, by contacting the Host by Phone or Email. The Host still reserves the right to cancel the booking at any point until the Security Deposit is received.

The deposit will be pre-authorised 2 days before arrival and released/refunded 2 days after departure. The Host reserves the right to charge the security deposit if the guest has: caused damage, broken Rental Rules, breached the Fair Usage Policy, or any other reason that the Host deems fit in order to recoup losses. In this instance the amount to be deducted is at the discretion of the Host and the remainder will be released automatically.

If the cost of any losses or damages caused by the Guest exceeds the amount covered by the Security Deposit or if the Security Deposit is released before the full costs have been charged, the Guest is still fully liable to pay these additional costs, as determined by the Host. The Host will issue an invoice for the outstanding amount, with payment terms of 28 days. If the full amount is not paid within this period, the Host will pursue legal action to recover the money. In such a case, the Guest will also be liable for all associated legal, court, and administrative costs related to the claim and may also be required to pay interest costs and cost associated with loss of revenue as a result.

If the Security Deposit needs to be charged during the Guest's stay, the necessary amount will be deducted and any remaining balance will be released. The full Security Deposit amount must then be reauthorised immediately. Failure to do so will result in the instant termination of the booking, and the Host holds no liability to provide any refund in such a case.

When the period between the initial authorisation and release of the Security Deposit exceeds 7 days, the system will automatically release and simultaneously recapture the Security Deposit amount every 7 days, until the final release date. The Guest is responsible for ensuring that sufficient funds and authorisation remain in place to allow this process to occur successfully. If this process fails, the Guest must manually re-add a valid card for the Security Deposit upon being contacted by the Host. Failure to do so will result in the instant termination of the booking, and the Host holds no liability to provide any refund in such a case.

(9) Cancellation Policy 
Cancellation by the Guest
  • The guest can cancel free of charge until 14 days before arrival. The guest will be charged the total price of the reservation if they cancel in the 14 days before arrival. No-shows on the reservation date are treated as guest cancellations, and no refunds will be made. 
  • The Host strongly recommends that all guests obtain appropriate travel and personal insurance cover to cover these charges in case of a cancellation.

Cancellation by Inspira Stays
  • If Inspira Stays cannot honour the booking at the property initially booked, the booking will be relocated to an alternative property at the same rate as initially booked.
  • In exceptional circumstances, the Host may find it necessary to cancel the Guest’s booking and reserves the right to do so at any point. 
  • The Host shall make all reasonable efforts to offer a suitable alternative. If this is declared not acceptable by the Guest within 24 hours of them being notified of the change of property, and assuming the cancellation is not as a result of events beyond the Host’s reasonable control, which shall include but not be limited to events such as war, civil strife, terrorist activity, labour disputes, natural or man-made disaster, fire, flood, and adverse weather conditions. In that case, the Host will refund any sum paid by the Guest if cancelled prior to the reservation or a refund of the remainder of the booked nights if the Guest has already checked in, which shall constitute a full and final settlement of any liability the Host may have to the Guest as a result of such cancellation. This does not affect the Guest’s statutory rights. More specifically, nothing in these conditions shall restrict the Host’s liability for death or personal injury caused by the Host’s negligence or fraudulent Misrepresentation.
  • If the Guest fails to provide all information and carry out all actions requested by the Host including signing these terms and conditions the Host reserves the right to cancel the booking with immediate notice and is not required to refund any money, arrange alternative accommodation or be liable for any cost as a result of the cancellation.

Termination by the Host
  • The Host has the right to immediately terminate a booking at any time on the grounds of abuse to the staff, mistreatment of the property, criminal activity, any sign of smoking inside or outside of the property, or a breach of these Terms and Conditions on the part of the Guest. If the booking is Terminated, the Host is not required to refund any money, arrange alternative accommodation or be liable for any cost as a result of the Termination.
  • Security services may be used to intervene and ensure the Guest vacates the property without delay. If the Host deems it necessary to use this measure, the Guest will be liable for the full cost.

(10) Rental Rules & Restrictions
The Guest has the right to occupy the property for the Rental Period only, on a license to occupy (within the meaning of Schedule 1, Paragraph 9 of the Housing Act 1988.) The Host reserves the right to rescind this license at any point as per the Cancellation Policy.

DISCLAIMERS:
  • All properties are used at the Guest's own risk.
  • The property is not suitable for those with restricted mobility or disability unless clearly stated otherwise in the property description.
  • Children under the age of 18 must be supervised at all times during their stay. The property may contain unprotected stairways and drops, as well as accessible sharp objects and potentially hazardous appliances such as kitchen knives and kettles. Guests are responsible for ensuring the safety of minors under their care and are encouraged to take necessary precautions to prevent accidents or injuries.
  • The property may contain steps or floor height changes between rooms and in external areas. Guests are encouraged to familiarise themselves with the layout of the property upon arrival to prevent accidents. For safety purposes, it is recommended that room lights be switched on when walking in the dark to mitigate the risk of slips, trips, and falls.

The Guest agrees:
  • To provide all manditory details in the booking portal and a photograph of their government ID, within 3 days of booking or at least 48 hours before check-in, whichever comes sooner.
  • Not to provide overnight accommodation for guests other than those declared to the Host in advance, under no circumstances.
  • To undertake to pay for any losses or damage caused to the property.
  • To take good care of the property and leave it clean and tidy at the end of the rental period as per the Fair Usage Policy.
  • To permit the Owners and Host reasonable access to the property. 
  • Not to cause an annoyance or become a nuisance to occupants of adjoining premises.
  • Not to be the cause of any noise between 22:00 and 08:00.
  • Not to smoke anywhere on the premises, whether inside or outside of the building.
  • Not to bring any pets to the property.
  • To read any safety notices and advice upon arrival at the property including all information provided in email and SMS contact as well as the guest manual and emergency procedure below.
  • Not to re-let or sublet the property to any other group/party.
  • To only use the property strictly for residential purposes.
  • Not to throw parties or gatherings at the property. If on arrival, it is felt that the Guest intends to use the property for such events, the Guest will be refused entrance.
  • Not to light any fires or candles on the property.
  • Not to permit any visitors to enter the property.
  • Not to hang or place wet or damp washing articles upon any room heater.
  • Not to tamper with the fire safety equipment, first aid kit or emergency torches.
In case of breaching these terms and conditions, the Guest will be required to leave the property immediately, and no refunds will be offered, as per the Termination clauses within the Cancellation Policy. They may also have their security deposit/payment card charged.

In case of an emergency, the Guest is asked to:
  • Leave all belongings and exit immediately through the main exit, ensuring all individuals who require assistance are brought to safety;
  • Wait on the main road away from the building and inform emergency services by calling 999 and quoting your location at @Property Address;
  • Not to re-enter the building unless authorised to do so by the appropriate person.
  • Contact the host by the 24 Hour Urgent Guest Assistance phone number provided at the bottom of the Guest's check-in email, to inform them of the situation.

(11) Fair Usage Policy
Introduction
For the price paid to rent this accommodation, a certain level of service is provided, which is governed by the following Fair Usage Policy. Guests are expected to use the property’s amenities and resources responsibly and not to exploit the services offered. This policy outlines what constitutes fair usage, ensuring that the provided services align with the price paid.

By staying at this property, the guest acknowledges and agrees that exceeding the fair usage limits will result in additional charges. These charges may be deducted from the guest’s security deposit, and any surplus fees may be invoiced separately as per the Security Deposit section of the Terms and Conditions accepted by the guest.

1. Level of Cleanliness
Guest Tasks Before Check-Out or Mid-Stay Cleans:
  • Wash up all dirty kitchenware or place into the dishwasher and start it.
  • Dispose of all rubbish into bins.
  • Tidy up and ensure the property meets the below levels of cleanliness before the clean.
  • Tidy away all personal belongings neatly, into the provided storage areas or into your own bags/cases. Ensure all valuables are not left unattended. (Mid-stay cleans only).

The following levels of cleanliness should always be maintained, and the Guests should make a particular effort to ensure this, before receiving a mid-stay clean or checking out. The cleaning fee and included mid-stay cleans, do not cover the cost of cleaning for properties below this level of cleanliness.

1.1. Kitchen
  • Please wash all kitchenware (dishes, utensils, pots, etc.) after use or place them in the dishwasher and run the cycle.
  • All rubbish and food waste should be placed in the appropriate bin. Empty the kitchen bin when it is full to avoid overflow or unpleasant odours.
  • Clean any spills on kitchen walls, cupboards, appliances, etc, as soon as they occur to prevent stains.
  • Ensure the kitchen floor is free from rubbish and food waste.
  • After cleaning, store all kitchenware in the designated cupboards and drawers, ensuring everything is clean and dry.
  • The Oven, Microwave and Hob should be kept free of spillages and food waste. Please clean any messes immediately after use.
  • Wipe down all countertops after preparing food to remove crumbs, spills, or other residue.
  • Clear the sink’s plug catch of any food waste after use. Food waste should not be washed down the drain.
  • All items stored in the fridge and freezer should be properly contained. Clean any spills or residue promptly to avoid contamination.
  • Hang kitchen towels to dry after use. If they become stained, please rinse them thoroughly.

1.2. Bathrooms
  • Turn on the bathroom fan or open a window to help with ventilation and prevent mould or mildew buildup after showers.
  • Wet wipes, sanitary products, or any other materials must not be flushed down the toilet. Only the toilet paper provided should be flushed to prevent blockages.
  • Towels should be properly hung on the provided rails or hooks after use to allow for drying and to keep the bathroom tidy.
  • Please use the provided floor mats next to the shower or bath when in use to prevent slipping and to protect the floor.
  • Clean up any spillages, puddles, or water overflows immediately to prevent water damage and keep the bathroom safe and clean.
  • After using the shower or bath, please rinse and wipe down any soap scum, hair or residue left behind to maintain cleanliness.

1.3. Bedrooms
  • We kindly ask that guests refrain from consuming food in the bedrooms to avoid stains, crumbs, and pests.
  • Any drinks should be placed on the coasters provided to prevent damage to surfaces and furniture.
  • Any spills or marks from cosmetic products (e.g. makeup, lotions, oils) should be cleaned up immediately to prevent stains on furniture, bedding, or carpets.
  • Please avoid using linens (sheets, pillowcases, etc.) for anything other than their intended purpose to prevent staining or damage.

1.4. Living/Dining Rooms
  • All rubbish and food waste should be placed in the appropriate bin. If crumbs or dirt are present on the carpet, rug, sofas, or chairs, please use the vacuum provided to clean up.
  • The sofa and cushions are for seating only and should not be used for sleeping.
  • Food and drinks should only be placed on the tables, using the provided placemats and coasters. Please wipe them clean after use.
  • Handle any electronic devices (TV, remotes, etc.) with care and to return them to their designated spots after use. This includes any disks for the games console.
  • The table football game should be kept clean and free from crumbs, residue, and rubbish. Ensure that the balls are stored in the goals when not in use and are not removed from the table.
  • The Wi-Fi router should not be tampered with. The network name and password are provided on a wall plaque and in your check-in email.
  • Avoid moving furniture around to prevent damage or scuffing.

1.5. Utility/Other Rooms
  • Use the washing machine according to the manufacturer's instructions and only with compatible amount and type of cleaning products. Do not leave clothes in the machine before or after washing. After cleaning, leave the door slightly ajar to allow it to dry and prevent odours.
  • Dry clothes using the airer provided or the outdoor washing line. Please avoid drying clothes on furniture, radiators, or other surfaces.
  • The iron should be used according to the manufacturer's instructions, in combination with the ironing board. After use, empty any remaining water from the iron and return it, along with the board, to their original location.
  • Clean up any spills or messes in the utility room immediately to avoid stains or damage.
  • Report any malfunctions or issues with appliances immediately so that repairs can be arranged promptly.
  • Handle cleaning supplies and other items stored in the utility room carefully and return them to their designated places after use.
  • Ensure that hallways and walkways remain clear of obstacles for general safety and in case of a fire. Do not leave personal items or luggage in these areas.

1.6. Outside Areas
  • Place all waste in the wheelie bin provided. Ensure that waste is properly bagged and sealed before disposing of it. Do not leave any waste, litter, food, drink, or other items outside the house. All rubbish should be contained in the bin.
  • Only use the provided outdoor cushions in the designated outdoor areas. Do not use them when wet and return them inside after use to keep them in good condition.
  • Smoking is strictly prohibited anywhere on the premises, including outdoor spaces.
  • Park vehicles responsibly according to the instructions provided in the check-in email. Do not block access to driveways, pathways, roads, or any other areas to ensure smooth access and safety for all.
  • Open fires and naked flames are strictly prohibited.
  • Handle outdoor furniture with care. Avoid moving it or placing heavy or dirty items on it to prevent damage.

2. Energy and Utility Usage
2.1. Electricity Usage
  • Guidelines: Please be mindful of electricity consumption by turning off lights, heating, and appliances when not in use or when leaving the property.
  • Restrictions: Maximum of 4kWh per bedroom per day (typical usage will be 2-3kWh).

2.2. Gas Usage
  • Guidelines: Use heating and cooking appliances only when necessary and in a safe manner. Do not open doors and windows when the heating is on, if too hot turn the temperature down.
  • Restrictions: Maximum of 15kWh per bedroom per day (typical usage will be 3-10kWh). Maximum heating temperature of 21 degrees or a 30 minute boost to 22 degrees, up to 4 times per day.

2.3. Water Usage
  • Guidelines: Water is a precious resource, so we kindly ask that you conserve it by taking shorter showers and being mindful of usage when cooking or cleaning.

3. Waste Management
3.1. Waste Disposal
  • Instructions: Empty the internal bins when they become full ensuring contents are properly bagged and placed in the outdoor wheely bin. A specific waste collection day applies, details will be provided in the guest manual and the wheely bin should be left out for collection as per the instructions, on the designated day. 
  • Rules: Waste should be only disposed of in the internal bins provided. Replace the internal bin liners (bags) after emptying. Do not use internal bins without bin liners (bags). If the outdoor wheelie bin is filled before collection day and surplus bags accumulate that cannot be collected, disposal charges may apply.

4. Damage and Incident Reporting
4.1. Reporting Damage
  • Instructions: Please report any damages or malfunctions as soon as possible so we can address them promptly.
  • Clarification: We understand that minor wear and tear is part of everyday use, but guests will be responsible for the cost of repairs or replacements in the case of significant damage.

5. Prohibited Actions
  • Smoking: Strictly prohibited anywhere on the premises.
  • Parties and Events: Parties, events, and large gatherings are strictly prohibited unless prior approval is granted.
  • Unauthorized Guests: Only the number of guests specified in the booking are permitted to stay at the property. Unregistered visitors are not allowed.
  • Noise Levels: Please respect our neighbours by adhering to quiet hours between 10 PM and 8 AM. Excessive noise is not permitted.
  • Pets: Not allowed in the property unless formally confirmed in writing by the Host.

6. Provision of Consumables
The following consumables will be provided by the Host, where applicable, to ensure guest comfort and convenience:
  • Tea
  • Coffee
  • Sugar
  • Hand soap
  • Dish soap
  • Body wash
  • Shampoo
  • Toilet roll
  • Paper towels
  • Dish cloths
  • Dish sponges
  • Surface cleaner
  • Washing machine pods
  • Dishwasher tablets
  • Bin bags

These consumables are provided in sufficient quantity to last the entirety of the guest's stay, up to a maximum of 14 nights, when used responsibly and fairly. For guests staying longer than 14 nights, these consumables will be replenished during the inclusive fortnightly mid-stay cleaning.

No additional consumables will be provided or replenished within the first 14 nights of your stay or between cleanings. Should guests run out of any of these items before the 14-night period ends, they are welcome to purchase suitable replacements from local shops. Guests may take any of these purchased items with them upon check-out.

(12) Property Condition
  • The Guest must follow the instructions in the guest manual of the property.
  • The Guest is responsible for taking all reasonable care of the property and its contents. The property and all equipment, utensils, furniture, etc., must be left clean and tidy at the end of the Rental Period. No items can be removed from the property.
  • The Guest will be responsible for reimbursing any damage to the property or its contents. Without delay, such damage must be reported to the Host.
  • The Guest is responsible for ensuring that no person staying or visiting the property during the Guest’s stay will suffer anything to be done, which would endanger the policy of the Landlord's or Host’s insurers in respect of the property and its contents which might make the same void or voidable.

Keys
The loss of a key (including parking fobs) to a property will be charged. Keys must be returned upon check-out as stipulated in the property’s Guest Manual or as per the Host's instructions. 
  • If left in a keysafe, it is the responsibility of the Guest to ensure the Keysafe is locked properly. The guest must not change the code of the Keysafe.
  • In case of a key not being found in the keysafe following check-out, or if the keysafe code has been changed or fails to open and the Host or its representative is unable to retrieve the keys or fobs, this will be treated as the loss of a key by the Guest.
  • Duplication of keys or fobs and changing entry or keysafe codes are not permitted. Divulging access arrangements to third parties is illegal and not permitted. This will be reported to the relevant authorities.

Services & Facilities 
Properties are advertised as providing a number of services, facilities, and amenities. While every effort is made to this end, the availability and proper functioning of these cannot be guaranteed. 
  • The Host is not responsible for providing any refund or alternative provision of said service, facility, or amenity, and no refunds will be offered. 
  • All personal belongings and contents left in the property or in the car parks are left at the Guest’s risk. The Guest should take insurance for such belongings, and any loss or damage to their belongings is the sole responsibility of the Guest.
  • Vehicles may only be parked in designated areas, with prior booking where necessary. If a vehicle is parked on or in front of an access route to the property without authorisation, failing attempts to contact the Guest, the Host reserves the right to tow the vehicle away.

Internet 
No guarantee can be made that the internet service provided will be compatible with the Guest’s device. No technical support for the connection is available. The functionality of the connection cannot be guaranteed. Should the broadband connection not function for any reason, no liability is taken by either the Landlord or the Host, and they cannot be held liable for any losses resulting from the loss of connection.
Wireless internet service is free to those Guests who accept the terms and conditions below. By accessing the internet through Host’s Service, the Guest will be deemed to have read, understood, accepted, and agreed to be bound by these terms and conditions of use. Please do not use the Service if you do not agree to all of the terms and conditions.

Cleaning 
The property will have been cleaned by a professional cleaning company prior to the Guest's arrival. The Guest undertakes to notify the Host at their earliest convenience should they notice inadequate cleaning, so the Host can endeavour to rectify the situation.

The Guest acknowledges that the property must be left in a state and condition that complies with the Fair Usage Policy before checking-out. If the property fails to meet the standards outlined in the Fair Usage Policy, the Guest will be liable for an additional cleaning fee, which will be charged to their security deposit or payment card. The amount of this fee will be determined at the discretion of the Host, based on the additional cleaning labor and increased use of cleaning materials required to restore the property to acceptable standards.

Mid-Stay Cleaning
Compulsory Mid-Stay Cleaning
For all Guests staying longer than 14 nights, mid-stay cleaning is compulsory. A mid-stay clean will take place once every 14 days, unless otherwise specified. The cost of these mid-stay cleans is included in the total price of the Guest's stay.

Requesting Additional Mid-Stay Cleans
Guests may request more frequent mid-stay cleaning services. These requests are subject to availability and will incur an additional charge per clean, payable in advance of booking the cleaning. The exact date of any additional mid-stay clean cannot be scheduled until after payment has been received. While the Guest may express a preference for the date of the mid-stay clean, the Host cannot guarantee that preference will be honored. The Host retains full discretion over scheduling and reserves the right to reschedule any mid-stay clean at any time.

Consent to Mid-Stay Cleaning and Access to Property
By agreeing to these Terms and Conditions, the Guest consents to all required mid-stay cleans and agrees to provide full, unhindered access to the property for those undertaking the clean on behalf of the Host. The Guest understands that the Host reserves the right to access the property at any time for the purpose of conducting the mid-stay clean or for any other necessary reason.

Guests Personal Properties for Mid-Stay Cleans
The Guest is fully responsible for ensuring that all personal belongings are neatly tidied away prior to the arrival of cleaning staff. Additionally, the Guest is responsible for attending to and securing all valuables. The Landlord, Host, or any individual or service provider working for or on behalf of the Landlord or Host, will not be held liable for any loss or damage of personal belongings during or after the mid-stay cleaning service. This applies to the belongings of the Guest as well as any accompanying individuals.

Property Condition
The Guest acknowledges that the property must be in a state and condition that complies with the Fair Usage Policy before any mid-stay clean takes place. If the property fails to meet the standards outlined in the Fair Usage Policy, the Guest will be liable for an additional cleaning fee, which will be charged to their security deposit or payment card. The amount of this fee will be determined at the discretion of the Host, based on the additional cleaning labor and increased use of cleaning materials required to restore the property to acceptable standards.

(13) Personal Properties
The Landlord, Host and their insurers shall not be held liable for any loss, damage or theft that may occur to the Guest, their personal belongings, or the belongings of any accompanying individuals during their stay. This includes, but is not limited to, any financial losses, damage to property, or any other form of loss or inconvenience.

When applicable, if the Guest is receiving a mid-stay cleaning service, the Guest is fully responsible for ensuring that all personal belongings are neatly tidied away prior to the arrival of cleaning staff. Additionally, the Guest is responsible for attending to and securing all valuables. The Landlord, Host, or any individual or service provider working for or on behalf of the Landlord or Host, will not be held liable for any loss or damage of personal belongings during or after the mid-stay cleaning service. This applies to the belongings of the Guest as well as any accompanying individuals.

The Landlord and the Host hold no liability for personal properties belonging to the guests left at the property during their stay. Any personal properties left at the property after the agreed check-out time may be moved, removed and/or disposed of by the Host.

(14) Other Clauses
Information 
Inspira Stays reserves the right to amend prices quoted due to errors or omissions. While every endeavour is made to portray a true representation of the properties, no guarantee can be given to the accuracy of the photographs or descriptions. All information supplied by the Host is given in good faith and is based on information available at the time. All reasonable measures have been taken to ensure the accuracy of any statement in writing or otherwise, but Inspira Stays is not liable for any variation caused.

Injury or Loss
The Host cannot be held responsible for any personal injury, loss or damage to personal effects howsoever arising at the accommodation. Neither the Host, or its representatives can be held responsible for any circumstances beyond the Host’s control, including, but not limited to, mechanical breakdown, illness, or failure of any public service supply. The Host will not be held responsible for any death or personal injury incurred during any stay at the property.

Complaints
Any complaints about the property, its contents, or the Host staff must be made immediately by emailing the Host or writing to the Host's registered address.

All complaints must be notified to the Host as soon as reasonably practicable, as the Host may be required to carry out an on-the-spot investigation and, if necessary, request the Landlord to take remedial action. Should you have a complaint, please allow the Host the opportunity to put matters right during the Rental Period. 

The Host will take all reasonable steps to settle the problem. Inspira Stays shall not be liable for any complaint submitted after the completion of the Rental Period. Complaints that have not been resolved by the Host by following the in-house complaints procedure can be further escalated to The Property Redress Scheme.

Force Majeure 
The Host will not be liable for any delay, loss, damage, or expense incurred if the Guest’s booking needs to be altered or cancelled or The Host is unable to perform its contractual obligations as a result of events beyond its reasonable control, which shall include but not be limited to events such as war, civil strife, terrorist activity, labour disputes, natural or man-made disaster, fire, flood, and adverse weather conditions.

Right of Access
The Host’s representatives and subcontractors have the right of access to the property at any time, with due regard to the convenience of the Guest, for the purpose of inspection of the property and to carry out any essential repair or maintenance work and mid-stay cleaning.

Security of Tenure
The property is used as a serviced accommodation, let on a license to occupy, so it is exempt from security of tenure under the Rent Act. No tenancy rights are created for the Guest(s) after the term of this agreement expires, which coincides with the published check-out time and is included by default in the Guest’s booking request.

Insurance 
The Guest is fully responsible for ensuring that they have adequate insurance coverage to protect themselves and their belongings during their stay. This includes, but is not limited to, travel insurance, health insurance, and personal property insurance. It is the Guest’s sole responsibility to assess and obtain the necessary insurance for any potential risks that may arise during their stay at the property.

In the event of any loss or damage, the Guest agrees that the Host will not provide any form of reimbursement, compensation, or replacement. The Guest waives any right to claim against the Host or the Host's insurers for any losses, damages or injury sustained before, during or after their stay.

Privacy and Data Protection 
The Host takes the Guest’s privacy and confidentiality seriously. The Host collects (a) information necessary to process the Guest’s booking; and (b) information derived from “cookies”. The Host uses cookies to monitor site usage and related information. The Host will try to keep the Guest’s data up-to-date and accurate, but the Host provides no warranty or guarantee and bears no liability to the Guest in the event that any data transmission over the Internet is not completely accurate or secure. The Host may use the Guest’s information to help improve the Host’s website and the Host’s service, to personalise the types of information the Guest receives from us, as well as for internal statistical, marketing and administrative reasons. The Host does not share this information with outside parties except to the extent necessary to process the Guest’s booking. By using this website and supplying the Host with the Guest’s information, the Guest consents to the Host’s use of the Guest’s information as described above.

Liability 
The Host does not accept liability for any act, neglect or default on the part of the Landlord or any other person, nor for any accident, damage, loss, injury, expense or inconvenience, whether to person or property, which the Guests or anyone connected with the Guest may incur. The Host nor the Landlord shall not be held responsible for any maintenance/building works outside the rental property now and in future.

(15) Acceptance of Terms
Authority to Sign 
The person who places the booking certifies that he or she is authorised to agree to the Terms and Conditions on behalf of all persons being booked for, including those substituted or included at a later date, and that all these shall likewise observe the Terms and Conditions. He or she agrees to take responsibility for the party occupying the property. In this sense, references to the Guest apply to all the property occupants. By placing a booking, the Guest is deemed to have accepted these Terms and Conditions. Payment of the full charge also indicates acceptance of these terms and conditions.

Governing Law and Jurisdiction
The contract is deemed to have been made at the registered address. This Agreement's validity, construction and performance shall be governed by English law.

Severance
In the event that a court finds that a condition in these Terms and Conditions is illegal or void, the illegal or void provision will be severed from the remainder of the Terms and Conditions, which will continue to be valid and have full force and effect.